Understand where people struggle
We review available visitor data and feedback. Customer interviews or testing can be included when you need a closer look.
Make your website or app easier to use.
We find where people get stuck, simplify the steps, and design clearer screens. You receive designs and a clickable preview for your developers to build.
Example: booking a visit Step
01 Choose a service 1
02 Pick an available time 2
03 Enter contact details 3
04 Check details and confirm 4
DESIGN DECISION
Show available times before asking someone to fill in a form.
Website & App Design
Illustrative example
Web & app screen design and usability reviews
Designs editable files in Figma
Preview try screens before they're built
£850 audit only, from / $1,100
WHAT WE CAN HELP WITH
Help people finish what they came to do.
We focus on tasks such as signing up, booking, or checking out. The project can cover a single troublesome step or a larger product.
Simplify navigation
We organize pages and menus around what people are looking for, so they can find the right place to start.
Plan clearer screens
Simple layouts let us test where information and controls belong before spending time on visual detail.
Try a clickable preview
You can click through the proposed screens in Figma to review the steps before your team builds them.
Test with customers
When testing is included, we ask people to complete realistic tasks and use what we learn to improve the design.
Give developers clear instructions
You receive design files with reusable elements and notes explaining how the screens should behave.
THE PROCESS
How we find and fix usability problems.
01 / Review
Choose the tasks to improve
We discuss the problem with your team and review available feedback and data. We agree on which screens, research, and testing the project will include.
02 / Structure
Simplify the steps
We map how someone completes the task and remove unnecessary steps. You review the proposed sequence and screen layouts.
03 / Design
Try the proposed screens
We design a clickable preview in Figma. Your team reviews it, and we run any agreed customer testing before finalizing the designs.
04 / Handover
Support your developers
We deliver the files and explain the design decisions to your team. We answer implementation questions and review the build as agreed in your proposal.
01 Do you design mobile apps?
Yes. We design for websites, iOS, and Android. Tell us which devices your customers use and what you need them to do.
02 Can you review a product we already have?
Yes. A paid usability audit identifies problems and ranks suggested improvements. You can use the report with your own team or ask us to design the changes.
03 Is customer testing included?
Testing is agreed in the project proposal. We'll discuss who to test with, how participants will be recruited, and the cost before adding it to the project.
04 Does this service include development?
The main deliverables are design files and a clickable preview. Your developers can build from those files. If you also need development, we'll quote for it separately.
05 How much is a paid usability audit?
Focused audits start at £850 / $1,100. You receive a detailed report of problems and recommended fixes in priority order. Full design projects are quoted separately based on the screens and research needed.
06 How is the free review different?
The free review is a short email about the most obvious problems on a public website or product demo. A paid audit examines the agreed tasks in more depth and includes a detailed report.
Find out where customers might be getting stuck.
Send a public website or demo link and describe the task that's causing trouble. We'll email a short review of the main issues we notice.
An initial review by email. Paid work is quoted separately.